01
Simplicity
Send the referral, we handle everything else — no complicated forms, no additional portals. We work around your process instead of asking you to fit ours.
For referring clinicians
The easiest referral
your office will send.
Onda Health is a continuous-care service for patients managing chronic conditions. You send a referral; we coordinate the prescription, work with insurance, ship same-day, and keep you informed at every step. No new portal to learn. No paperwork headaches.
Minutes,
not days.
not days.
Referrals are processed within minutes of receipt — most supplies are shipped the same day.
1–3
days to delivery.
days to delivery.
Once eligibility is confirmed, supplies are typically delivered to your patient in one to three business days.
One
point of contact.
point of contact.
A dedicated partnership rep who knows your practice, your patients, and your preferred channels.
Unmatched provider support
Four things you can count on,
for every referral.
Founded by healthcare professionals who watched patients fall through the cracks of large national providers — we built Onda to be the partner you wish those companies were.
02
Accountability
We're expanding our insurance network every day. If we can't directly service a patient's plan, we work with our trusted partner network to ensure coverage — so a referral never comes back empty.
03
Clear communication
Immediate confirmation when your patient is set up — through your preferred channel. We'll keep you current on insurance guidelines so orders meet coverage criteria.
04
Thoughtful support
Once we receive your referral, we proactively engage your patient so they understand the equipment, the coverage, and their options. Helping them be successful with their care is on us.
How it works
One referral.
We do the rest.
Your part
Three small things.
All on your terms.
- →Send the referral — EHR, fax, secure form, or a quick phone call. Whatever fits your day.
- →Sign the prescription when we route it back for review.
- →Tell us how you'd like to be kept informed — fax, EHR message, email, or a quick text.
That's the entire ask. Everything that usually clutters your inbox after a referral — chasing a PA, fielding insurance questions, troubleshooting setup — sits with us.
What happens next
01
Confirmed in minutes
You hear back the same day that the referral is in our hands and moving — no black box, no waiting.
02
Verified and shipped
Insurance verified, prior auth handled, and coverage confirmed with your patient up front — then supplies ship, with setup support as they prefer.
03
The loop stays closed
You're notified when your patient is set up. Resupply, renewals, and coverage changes are ours from there — with updates through your channel.
“The first DME partner where I actually trust the loop will close. My MAs aren't chasing prior auths anymore — and my patients hear from a real person within hours, not a week later.”
Endocrinology partnerReferring physician · Mountain West
Become a referral partner
Let's start
a conversation.
Tell us a little about your practice and we'll take it from there. A partnership rep will reach out the same business day to learn how your office runs — and walk through how Onda fits in.
Call us855-438-1998 · Mon–Fri, 7am–4pm MT
Email ussupport@onda.health · partnership inquiries
Use the formA few quick details about your practice, below
Need an order processed ASAP?Give us a call! Let us show you how we work — we'll have your order processed in an hour or less.
Provider FAQs
Quick answers,
from one clinician
to another.
Don't see yours here? Your partnership rep is the fastest answer.
What insurance plans do you work with?
Medicare, Medicaid‡, most commercial plans*(with PPO out-of-network benefits), and VA & TRICARE†as a supplemental plan to Medicare. Our network is expanding regularly — and where we can't directly service a plan, we route the patient to a trusted partner so coverage isn't lost.
How quickly will my patient get their supplies?
Once eligibility is confirmed, supplies are typically delivered in one to three business days. The full path from referral to delivery usually runs three to five days end-to-end, depending on prescription turnaround.
Do I have to use a new portal or system?
No. We work around the way your office already runs — fax, EHR, email, secure form, or a quick phone call. If we need a different file format or an updated PA, we'll ask for it through the same channel.
How will I know what's happening with my referral?
You'll get an immediate confirmation when your patient is set up. Anything in between — coverage hiccups, missing chart notes, a question for you — comes through the channel you've told us you prefer.
What about resupply and renewals?
We track sensor cycles and prescription expirations in the background. Patient follow-up is done regularly and resupply is managed precisely; when a renewal is needed, we'll route it to you well before the patient runs out — so the loop stays closed without you having to chase it.
Can existing patients on another supplier switch to Onda?
Yes — and we'd love to do better for both of you. Refer them the same way you would a new patient and we'll handle the transition, from insurance coverage to syncing up their supply schedule.