Privacy Policy
Effective February 19, 2024 · Last updated July 15, 2026
This Privacy Policy explains how Onda Health, LLC(“Onda,” “we,” “us,” or “our”) collects, uses, and shares information when you visit onda.health, contact us, or ask us to check your eligibility for equipment and supplies.
Medical records are handled separately. Onda is a Medicare-enrolled supplier of durable medical equipment. Health information we create or receive to provide and bill for your equipment is protected health information (PHI) governed by our HIPAA Notice of Privacy Practices, not this policy. This Privacy Policy covers the information you share through our website, forms, phone, and marketing.
Information we collect
Information you give us
- Contact details — name, phone number, email, and mailing address.
- Eligibility details— date of birth, insurance or Medicare information, your doctor's information, and the condition or equipment you're asking about, when you request an eligibility check or ask us to coordinate care.
- Messages — anything you tell us in a form, email, text, or phone call.
Information we collect automatically
- Device and usage data — IP address, browser type, pages viewed, and how you got to our site.
- Cookies and similar technologies — including analytics and advertising technologies described below.
Information from other sources
- Marketing and lead-generation partnerswho share your contact information with us after you've asked to learn more about medical equipment, along with the consent they collected on our behalf.
- Your insurer or Medicare, to verify coverage, and your healthcare providers, to coordinate your prescription.
How we use your information
- Verify your insurance and check whether you're eligible for equipment.
- Coordinate your prescription and shipments with your doctor and insurer.
- Respond to you, provide support, and send service and resupply updates.
- Send you marketing messages where you've agreed to receive them.
- Measure and improve our website and advertising.
- Protect against fraud and misuse, and comply with the law.
Cookies, analytics, and advertising
We use cookies and similar technologies for two purposes: analytics (to understand how the site is used) and advertising (to show you relevant ads on other platforms and measure whether they work). Our advertising partners may set their own cookies or receive identifiers through pixels on our site.
You can control cookies through your browser settings. Because some of this activity may be considered a “sale” or “sharing” of personal information under state law, you also have the choices described in Your privacy rights below.
How we share information
We do not sell your information for money. We share it in these ways:
- Service providers who work on our behalf — hosting, communications, insurance verification, and analytics — under contracts that limit their use of it.
- Advertising partners, through the cookies and pixels described above. This may be considered “sharing” or a “sale” under some state laws.
- Your insurer, Medicare, and your healthcare providers, to verify coverage and coordinate your care.
- Legal and safety— when required by law, to enforce our terms, or to protect people's rights and safety.
- Business transfers — in connection with a merger, financing, or sale of assets.
We do not share information you send us by text message, or your consent to receive texts, with third parties or affiliates for their own marketing.
Your privacy rights
Depending on where you live, you may have some or all of the following rights regarding the personal information we hold about you:
| Right | What it means |
|---|---|
| Access & portability | Ask what personal information we have and get a copy of it. |
| Correction | Ask us to fix information that's inaccurate. |
| Deletion | Ask us to delete information we've collected about you. |
| Opt out of sale/sharing & targeted ads | Tell us not to “sell” or “share” your information or use it for targeted advertising. |
| Limit sensitive information | Ask us to limit the use of certain sensitive information. |
| Appeal & non-discrimination | Appeal a decision, and exercise your rights without being treated differently. |
How to exercise your rights. Email info@onda.health or call 855-438-1998. We'll verify your identity before acting on your request, and you may use an authorized agent. We won't discriminate against you for exercising these rights.
Do Not Sell or Share / Global Privacy Control.To opt out of the sale or sharing of your personal information for advertising, email us at the address above with “Do Not Sell or Share” in the subject line. Where required, we also honor the Global Privacy Control browser signal as a valid opt-out.
California residents
In the past 12 months we may have collected identifiers, contact and commercial information, internet activity, and — with your request — health-related eligibility information (treated as sensitive personal information). We use it for the purposes above and do not use sensitive information to infer characteristics about you. California residents have the rights listed above under the CCPA/CPRA.
Consumer health data
Some states (such as Washington and Nevada) give you additional rights over health-related information collected outside of HIPAA. If you've shared eligibility details with us through the website, you may ask us to access or delete that information using the contact details above.
Data retention
We keep personal information for as long as needed to provide our services, meet legal, tax, and recordkeeping requirements, and resolve disputes — then delete or de-identify it. PHI is retained as described in the HIPAA notice.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, so we can't guarantee absolute security.
Children's privacy
Our website and services are intended for adults. We don't knowingly collect personal information from children under 18. If you believe a child has given us information, contact us and we'll delete it.
Other sites
Our site may link to third-party sites we don't control. Their privacy practices are their own — please review their policies.
Changes to this policy
We may update this policy from time to time. We'll change the “Last updated” date above, and significant changes will be posted on this page.
Contact us
- Onda Health, LLC
- 675 E 2100 S, Suite 175, Salt Lake City, UT 84106
- info@onda.health
- Phone
- 855-438-1998 (Mon–Fri, 9am–4pm MT)