Questions, answered
plainly.
The most common questions we get from patients and their families. If yours isn't here, give us a call — a real person will pick up.
Will my insurance cover Onda's CGM?
Onda works with Medicare, Medicaid‡, and many commercial plans*. We verify your coverage directly with your insurer before shipping anything — and tell you up front what, if anything, you'll owe.
What does getting started look like?
We coordinate with your doctor on the prescription, verify your insurance, and ship your supplies once everything is approved. A real person calls to walk you through setup, so you understand your device and feel comfortable using it.
How does resupply work?
We quietly track your prescription, insurance coverage, and supplies — and reach out when it's time to reorder. You'll never have to chase us for a refill.
What if my coverage or cost changes mid-service?
We track your insurance coverage and notify you immediately of any changes — and pause shipments until you decide what's next. No surprise bills, ever.